Frequently Asked Questions

processing & shipping time
we aim to process orders within 1 business day. orders placed before 2 PM MST on weekdays are processed the same day. standard shipping ensures delivery within three business days.

exclusions
orders placed on holidays or weekends will be processed the next business day. custom or pre-order items may have extended lead times, communicated at checkout.

standard shipping ensures delivery within three-five business days. there may be delays outside of dwell's control

we charge CO sales tax within CO

eligibility for returns

• clothing and shoes must be unworn, unwashed, and with original tag and white return security tag to submit a return request.
• returns must be initiated within 3 days of delivery.
• all items are subject to a 5% restocking fee
• original shipping cost will not be refunded when returning items
• all return costs are covered by the customer

non-returnable items

• custom or tailored items.
• intimate apparel (e.g., undergarments).
• handbags, accessories and jewelry are FINAL SALE items and cannot be returned.
• clearance or final sale items.

process

• if you need a different style, please place a new order and return the original item.
• some returns are only applicable to receive store credit

all orders are shipped same day, if possible, so you cannot cancel once placing your order.

• if you need a different style, please place a new order and return the original item.
• some returns are only applicable to receive store credit

yes, but we charge for shipping

please email hello@dwellatelier.com!